Which intervention is appropriate for someone who has difficulty maintaining their job, argues with the boss, yells and screams?

• A. Strict disciplinary action
• B. Isolation without support
• C. Coping skills, social skills, frustrating tolerance
• D. Solely pharmacological treatment

Answer: (C)

When job performance is affected by difficulty regulating emotions and ongoing conflicts with others, the most helpful approach is to build practical skills that improve workplace functioning. This includes coping strategies to manage stress and frustration before it escalates, social skills to communicate effectively and collaborate with a boss and coworkers, and frustration tolerance to withstand challenging situations without resorting to yelling or argumentative behavior. By equipping the person with these skills, they gain tools to navigate daily tasks, respond calmly to feedback, and engage in constructive problem‑solving at work.

Punitive disciplinary action addresses behavior on a surface level but does not teach how to change it or prevent future incidents; it can harm motivation and rapport and often exacerbates conflict. Isolation without support removes chances to practice and generalize new skills in real work contexts. Relying solely on medication may help with symptoms but does not teach the communication, regulation, and interpersonal skills needed to maintain employment or address the underlying patterns driving the behavior.